Returns & Policies
Stynax Return & Exchange Policy
At Stynax, we prioritize customer satisfaction and strive to provide a seamless shopping experience. We understand that sometimes you may need to return or exchange a product, and we're here to help make that process as smooth as possible. Please review our comprehensive returns and exchange policy below:
1. Return Eligibility
Time Frame: You may return eligible items within 15 days from the delivery date. To initiate a return, please ensure that the product is unused, unwashed, and in its original packaging with all tags attached.
Valid Reasons for Return: Returns are accepted for the following reasons:
- Defective or damaged items
- Incorrect items received
- Items significantly different from the description or images provided
Non-Returnable Items:
The following items are considered "Final Sale" and cannot be returned or exchanged:
- Dresses
- Bodysuits
- Accessories
- Shoes
- Beauty products
- Baby & Kids items
- Sale items
These items are not eligible for returns or exchanges due to hygiene and safety considerations.
2. Damaged or Defective Items
If you receive a damaged or defective item, please notify us within 24 hours of delivery. We will arrange for a replacement or a full refund, including any shipping charges. Please retain all original packaging and provide photographs of the damaged item for verification.
3. Exchange Policy
Size and Color Exchanges: Due to the nature of international shipping, we do not offer exchanges for size and color. We encourage customers to carefully review our sizing guides and product descriptions before making a purchase to ensure the best fit.
Exchange Process: To initiate an exchange, please ensure the item is unworn, unwashed, and in its original condition. We will provide you with instructions for returning the item and shipping the replacement.
4. Refunds
Refund Process: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 7-12 business days.
Partial Refunds: In some cases, only partial refunds may be granted, such as when items are returned with missing parts or not in their original condition.
5. Color Variation Disclaimer
Please note that slight color variations may occur due to differences in device displays and lighting conditions. Such variations are not considered defects and are not eligible for returns.
6. How to Initiate a Return or Exchange
To initiate a return or exchange, please contact our customer service team at [support@stynax.com] or [+92 319 0562362]. Please provide your order number and a brief explanation of your reason for the return or exchange.
7. Shipping Costs
Return Shipping Costs: Customers are responsible for the shipping costs of returning items, except in cases where the return is due to an error on our part (e.g., wrong or defective items).
Refund of Shipping Costs: If a refund is issued for a defective or incorrect item, any shipping costs paid at the time of purchase will also be refunded.
8. International Returns
For international returns, please contact our customer service team for specific instructions and information on applicable fees and shipping arrangements.
9. Additional Information
Stynax reserves the right to refuse returns or exchanges that do not meet our return policy requirements. For any questions or concerns, please don't hesitate to reach out to our customer service team. We're here to assist you and ensure a delightful shopping experience.
Thank you for choosing Stynax! We appreciate your trust in our brand and look forward to serving you with quality products and excellent customer service.